Every year, millions of people go to the House of Allah (S.W.A)to perform Hajj and Umrah. These journeys are not just ibadah, but also a beautiful way to feel near to Allah(S.W.A). Many people get the chance to visit the holy places more than once, while for many others, it is their first time. For first-time visitors, many things can feel confusing. Language barriers, finding the right paths, understanding prayer times, and learning the correct way to perform worship can all be challenging. Keeping these needs in mind, 24/7 multilingual guidance and support services have been introduced to help pilgrims at every step. These services are specially designed for Zareen, coming from all over the world, so they can easily find their way inside the mosque and perform their worship without stress or confusion.
In this blog, we will guide you through the benefits of these services and how to use them properly, so you can avoid any difficulties and focus fully on your prayers with peace of mind and devotion.
What Are Multilingual Guidance and Support Services?
People performing Umrah and Hajj, language can be a challenge. To solve this problem, multilingual guidance and support services have been set up in the Holy Mosques. These include help desks, service centers, and helplines where staff are available 24 hours a day to guide pilgrims in different languages.
These services help pilgrims with things like:
- Finding their way inside the mosque
- Knowing the prayer times
- Finding wudu (ablution) areas
- Giving special help to elderly people and those with disabilities
- Information is available through both digital and physical sources.
The main purpose of these services is to solve language barriers, so pilgrims do not face any difficulties and can perform their ibadah with comfort.
How to Use Multilingual Guidance Services
Using these services is very easy. Whether it is your first time visiting or you have been here before, you won’t face any difficulties.
Hapleline call 24by7
You can call the helpline at 8001111935. This number is available at the holy Mosque all the time. You can ask any question by calling this number, and you can speak in your own language. Pilgrims from any part of the world can benefit from this service.
Physical guidance
If you need physical guidance, that is available too. There are guide counters inside and outside the holy mosque where trained staff are present, and you can get help from them as well.
Use the Apps
Besides this, you can also get help through different apps, which is one of the best ways to find answers. Through these apps, you can get information about anything, whether it’s prayer times or questions about religion. In addition, smart screens have been installed in the holy Mosque to help zareen. These screens guide in about 23 different languages, and you can also access information through QR codes.
App links:
- iOS: [Download from App Store]
- Android: [Download from Google Play]
Tips for Pilgrims Using Multilingual Services
- Save the hotline number in your phone before your journey.
- Download the official apps on your mobile beforehand.
- If the crowd is large, stay patient and calm.
- For difficult or detailed questions, use the service counters inside the holy mosque.
Conclusion
24/7 multilingual guidance and support services at the holy Mosque in Madinah are very helpful for pilgrims, especially for those who are visiting for the first time. Whether you need help finding your way, knowing the prayer times, or getting emergency support, these services are always available for every pilgrim. With Umrah Xpress, you can use these services easily and make your journey more comfortable and memorable.
