This User Agreement is between you (the user) and Umrah Xpress. Please take a few minutes to read these Terms & Conditions before using our website or making any bookings. These terms explain the rules that guide Umrah Xpress.

By visiting our website, using our services, or making a booking, you agree to follow these terms completely. If you don’t agree with any part of them, please do not use the website or make a booking. Umrah Xpress has the right to update or change these Terms and Conditions at any time without notice. We encourage you to check our website regularly to be informed about any updates. If you notice any mistakes or missing details in your documents (like visas, flights, or tickets), please contact us immediately. Umrah Xpress will not be responsible for any issues reported after your documents are received and approved by you.

All the information we provide is shared with honesty, and we always try our best to keep it accurate and up to date. However, if any changes occur from airlines, hotels, or other service providers, we reserve the right to make imminent updates or modifications.

Tickets Policy – Umrah Xpress

• We recommend that you reconfirm your flight at least 72 hours before departure.
  
• All tickets are non-refundable and non-changeable (conditions apply).
  Ticket prices are not guaranteed until the tickets are issued, so it is good to pay the balance early to avoid any price differences. Umrah Xpress cannot be held responsible for any flight delays or cancellations due to weather, strikes, or any other reason.
  
• We always try our best to assist, but some situations are beyond our control. It is highly recommended that you have adequate travel insurance to cover any emergencies. If there are any changes in your flight, hotel, or transport, any fare difference will be the traveler’s responsibility.

Hotels Policy Umrah Xpress

Umrah Xpress reserves the right to provide an alternative hotel if the confirmed hotel is not available. Hotel prices may change before full payment or booking confirmation, as they are subject to availability. Hotel information and star ratings are according to local Saudi Arabian standards. Room sizes and arrangements may sometimes change, e.g., from 3 to 5 or 7 persons, so travelers should keep realistic expectations.

After hotel booking, if any changes or issues arise, Umrah Xpress will try to provide a suitable alternative, but some situations may be beyond our control.

Deposit Policy – Umrah Xpress

A deposit only secures your seats; it does not guarantee the final fare.
We recommend paying the remaining balance as soon as possible to avoid any increase in price. To confirm your booking, a deposit of 50% of the total package cost is required. Prices are always subject to availability.

Passport & Visa Policy – Umrah Xpress

All Zareen must have a passport valid for at least 6 months from the expiry date. Please check with the relevant embassy for the latest visa requirements. You must provide passport copies of all travelers along with 2 passport-sized photos. Keeping extra copies for your records is highly recommended. If you are not a British passport holder, you must also provide your biometric card, proof of residence, and a current visa valid for at least 6 months. Umrah Xpress cannot be held responsible for any delays, rejections, or issues with obtaining your visa.

Baggage Allowance – Umrah Xpress

Baggage allowance depends on each airline. We recommend that you check with your airline about your baggage limits before departure to avoid any surprises at the airport.

Cancellation Policy – Umrah Xpress

• Flight tickets are always non-refundable once issued. However, in some cases, tickets may be changed according to the airline’s policy, and flight change fees will apply.
  
  
• If you cancel before your Umrah package tickets, hotel, and transport vouchers are issued, 50% of your deposit will be charged as an administration fee, and the remaining 50% will be refunded.
  
  
• If you cancel after tickets, hotel, and transport vouchers are issued, we will check with the airlines on your behalf only if you request it to see if the tickets are changeable or refundable.
  
  
• We propose to respond within 48 hours regarding your request.
  
  
• Any refund will be processed according to the airline’s instructions, after deducting the administration fee per passenger.
  
  
• All other vouchers (hotels, transport, etc.) Condition apply

Complaints – Umrah Xpress

If, for any reason, you are not happy with our services you received from Umrah Xpress, please let us know in writing.

• You should report your complaint within 21 days of the event or within 7 days after returning from your Umrah/Pilgrimage.
  
  
• Complaints sent after this period may take longer to resolve.
  
  

You can email your complaint to: [email protected]

Check-in Times – Umrah Xpress

For smooth travel, we recommend:

• 3 hours before departure for intercontinental flights
  
  
• 2 hours before departure for European and domestic flights
  
  

Check-in usually 1 hour before the flight, so please make sure to leave enough time to reach the airport.

Meal Requests – Umrah Xpress

If you haven’t already informed us about any special meal requirements, please let us know, and we will forward your request to the airline. Please note that meal requests cannot be guaranteed, but the airline will do its best to accommodate your preferences.

 Governing Law – Umrah Xpress

The agreement between you and Umrah Xpress is governed by English law for travel and accommodation arrangements.
For matters within Saudi Arabia, the rules of Saudi law and local jurisdiction will apply between you and the service providers there. You must respect local customs and laws at all times.
Umrah Xpress cannot be responsible if you violate local rules knowingly or unknowingly.
In cases, your primary support will come from the British Embassy or your travel insurance provider.

Subject to Availability – Umrah Xpress

Please note that all services are subject to availability and the Terms & Conditions.
Umrah Xpress reserves the right to refuse service at any time without notice. We will always do our best to meet your requests if they are brought to our attention at the time of booking.
If, for any reason, we cannot provide the service or option originally agreed upon, we will offer you a suitable alternative.

Travel Insurance – Umrah Xpress

It is your responsibility to make all necessary arrangements for travel insurance.
For group bookings, please note that tickets may be issued at any time, as airlines set strict deadlines.

Health & Vaccination – Umrah Xpress

You make sure that you have met all health requirements for your pilgrimage, including necessary vaccinations. All travelers performing Umrah or Hajj must carry a vaccination certificate for Meningococcal Meningitis, attached to their passport. The certificate will be issued no more than 3 years and no less than 10 days before arrival in Saudi Arabia.
It is the responsibility of the health authorities in your country to ensure that all adults and children over 2 years old have received the required dosage of the vaccine.

Privacy Policy – Umrah Xpress

By using Umrah Xpress services, you agree that your personal information may be used by Umrah Xpress, its affiliates, or third-party suppliers in accordance with our Privacy Policy.
Your information will only be used for the purposes outlined in the Umrah Xpress Privacy Policy, such as booking your travel, communicating with you, and providing services.

ATOL Protection – Umrah Xpress

Umrah Xpress is ATOL protected by the Civil Aviation Authority (CAA). We act as agents for licensed tour operators, and our ATOL number will be clearly displayed.

Flight bookings made through us are ATOL protected, except in cases where tickets for scheduled flights are issued within 24 hours of payment or if your payment is made directly to the airline.

ATOL protection mainly applies to customers who book and pay in the United Kingdom. If your booking is ATOL protected, it will be clearly mentioned in your confirmation email.

For more information about ATOL, you can visit: www.atol.org.uk

Disclaimer – Umrah Xpress

• We do our best to provide accurate information, but some details come from third-party suppliers and may change. It’s your responsibility to check for updates.
• We are not responsible for mistakes or omissions by agents, suppliers, or tour operators. Bookings are also subject to their terms.
• Umrah Xpress is not liable for cancellations or changes due to unforeseen events like war, strikes, disasters, terrorism, or technical issues.
• All personal belongings, documents, and valuables are at your own risk. You are responsible for passports, visas, and travel documents.
• Hajj and Umrah involve crowds and health risks. Ensure your health, vaccinations, and travel insurance are in order. Local Saudi rules apply.
• Hotel ratings, room arrangements, and transportation may differ from UK standards.